The Social Observer

The Social Media Marketing Blog by SNHU Students

A Guide to Social Media for Nonprofits.

Image result for social media images

Nonprofit organizations have become increasingly social over the past ten years. They have cultivated a dedicated Facebook follow and on Snapchat. Social media is a great way to tell a story, engage supporters, and get results. What a better time than the NOW to revise a nonprofits social media strategy. But let’s think, how can you prove the value of social media for the organization? This can be a tough question but this guide will help your organization succeed within the present times of social media. 

Determine what the organization wants to accomplish.

  1. Do you want to eliminate poverty?
  2. Do you want to protect endangered species?

Regardless of what the organization wants to accomplish here are some goals that can help within the social media efforts:

  1. Community engagement and education
  2. Brand building and reputation management
  3. Program recruitment
  4. Fundraising

Identify the target audience – The general public is not an audience, that answer is too broad! If your organization says the general public, most likely you are not speaking to anyone. You should develop audience personas. These personas are representations of ideal supports based on demographic data and information data within the members of a target audience. Twitter and Facebook are great social media management tools that provide native analytics. Sprout Social is another great way to connect profits to populate demographic data. Once the target audience has been found, research should be done to gain additional insights to support the cause of the organization. 

Choose the right networks – Social media demographics is a huge part of where you can find active users on certain networks. The biggest downfall in social media is adopting to every network to spread information. The information will be too thin and not substantial to your audience. Suggesting two or three networks that reach your audience will provide better content and grab the attention of your audience on a more personal level. 

Create a strategy for content.

  • What to share:
    • Examine past posts from competitors. What worked, what didn’t?
    • Develop categories for social media that can be cycled through on a regular basis.
    • Find what problems people have in their own lives and work off that information.
  • Types of Content:
    • Pictures
    • Graphics
    • Short Videos
  • POST FREQUENTLY!

Engage, engage, engage –Need I say more? People want attention. People want to connect and build a community. Pitman said it perfectly “The social media accounts that show humanity seem to get noted more, particularly when you give quick or humorous responses.”

TRACK and MEASURE results – Track your progress. Show results that work towards your goal. Beth Kantersaid “If it doesn’t get results, don’t do it. You don’t get impact by wishful thinking.” You should be looking at what content gets a good rate of return and what takes less time to get that return. A great tool to help with tracking and measuring results in Google Analytics. Analytics is a great way to showcase numbers and help paint a picture towards the goals of your social media strategy.

Category: Social Media Marketing 201